Best Custom Screens (“BCS”) Terms & Conditions of Sale (“Terms”)
- Parties. All references in this document to ” Seller” include Best Custom Screens and/or any parent, subsidiary or affiliate of Best Custom Screens (including any division of the foregoing) whether or not performing any or all of the scope hereunder or specifically identified herein. All references in this document to ” Buyer” include all parent(s), subsidiaries and affiliates of the entity placing the order. Buyer and Seller may be referred to individually as a ” Party” and collectively as the ” Parties”.
- General. All sales to Buyer are subject to these Terms, which shall prevail over any additional or inconsistent terms of Buyer’s purchase order or other Buyer documents. Additional or different terms and conditions in any way altering or modifying these Terms are expressly rejected by Seller and shall not be binding upon Seller unless specifically accepted in writing by Seller’s authorized representative. No modification or alteration of these Terms shall result by Seller’s shipment of goods or provision of services (such goods and services hereinafter collectively referred to as ” Goods”) following receipt of Buyer’s purchase order or other documents containing additional, conflicting or inconsistent terms. These Terms are binding on the Parties and their successors and permitted assigns. All agreements, notices, disclosures and other communications that Seller provides to Buyer electronically shall satisfy any legal requirements that such communications be in writing. No representations, inducements, promises or agreements, oral or written, have been made by Seller, or anyone acting on behalf of Seller, that are not contained herein, and any prior agreements, promises, negotiations, or representations between the Parties are superseded by these Terms. Buyer acknowledges and agrees that it has not relied on any representations, inducements, promises or agreements, oral or written, by Seller, or anyone acting on behalf of Seller, that are not contained herein. All product information on Seller’s website or in Seller’s catalog or other marketing materials is provided by the applicable manufacturer and/or supplier and shall not be deemed a representation, warranty or claim of Seller. Seller reserves the right to accept or reject any order of Buyer.
- Prices. Prices on Seller’s website, in Seller’s catalogs or in Seller’s quotes are subject to change without notice, and all such prices expire and become invalid if not accepted within ten (10) calendar days from the date of issue, unless otherwise noted by Seller in writing. Price extensions, if made, are for Buyer’s convenience only, and they, as well as any mathematical, stenographic or clerical errors, are not binding on Seller. Prices shown do not include any sales, excise, or other governmental tax or charge payable by Seller to any federal, state or local authority. Any taxes now or hereafter imposed upon sales or shipments will be added to the purchase price, and Buyer shall reimburse Seller for any such tax or provide Seller with an acceptable tax exemption certificate. All prices and other terms provided to Buyer shall be kept confidential except to the extent a Party is required by law to disclose the same.
- Force Majeure. Seller shall not be liable for delay or default in delivery resulting from any cause beyond Seller’s reasonable control, including, but not limited to, governmental action, strikes or other labor troubles, fire, damage or destruction of Goods, wars (declared or undeclared), acts of terrorism, manufacturers’ shortages, availability or timeliness of transportation, materials, fuels or supplies, and acts of God (each a ” Force Majeure Event”). Upon the occurrence of a Force Majeure Event: (a) the time for Seller’s performance shall be extended reasonably and the Parties shall adjust all affected dates accordingly; (b) the purchase price shall be adjusted for any increased costs to Seller resulting from such Force Majeure Event; and (c) Buyer shall not be entitled to any other remedy.
- Warranty. Seller is a reseller of Goods only, and as such does not provide any warranty for the Goods it supplies hereunder. Notwithstanding this As-Is limitation, Seller shall pass through to Buyer any transferable manufacturer’s standard warranties with respect to Goods purchased hereunder. EXCEPT AS SET FORTH HEREIN AND WHERE APPLICABLE, NO WARRANTY OR AFFIRMATION OF FACT OR DESCRIPTION, EXPRESS OR IMPLIED, IS MADE OR AUTHORIZED BY BUYER. BUYER AND PERSONS CLAIMING THROUGH BUYER (COLLECTIVELY, ” CLAIMANT”) SHALL SEEK RECOURSE EXCLUSIVELY FROM THE RELEVANT MANUFACTURER(S) IN CONNECTION WITH ANY DEFECTS IN OR FAILURES OF GOODS, AND THIS SHALL BE THE EXCLUSIVE RECOURSE OF CLAIMANT FOR DEFECTIVE GOODS, WHETHER THE CLAIM SHALL SOUND IN CONTRACT, TORT, STRICT LIABILITY, PURSUANT TO STATUTE, OR FOR NEGLIGENCE. BUYER SHALL PASS THESE TERMS TO SUBSEQUENT BUYERS AND USERS OF GOODS. SELLER EXCLUDES AND DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. SELLER ASSUMES NO RESPONSIBILITY WHATSOEVER FOR INSTALLATION OF GOODS, USE, MISUSE, ALTERATION OR MODIFICATION OF GOODS, OR SELLER’S INTERPRETATION OF PLANS OR SPECIFICATIONS PROVIDED BY BUYER. SELLER DOES NOT CERTIFY OR GUARANTEE THAT ANY GOODS COMPLY WITH ANY STATUTES, LAWS, CODES, ORDINANCES OR REGULATIONS.
- Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT, WHETHER IN CONTRACT, WARRANTY, INDEMNITY, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING DIRECTLY OR INDIRECTLY OUT OF THE PERFORMANCE OR BREACH OF THESE TERMS, SHALL SELLER BE LIABLE FOR (a) ANY INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR SIMILAR DAMAGES SUCH AS LOSS OF USE, LOST PROFITS, ATTORNEYS’ FEES OR DELAY DAMAGES, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR CAUSED BY SELLER’S BREACH OF THIS AGREEMENT, (b) ANY CLAIM THAT PROPERLY IS A CLAIM AGAINST A MANUFACTURER, OR (c) ANY AMOUNT EXCEEDING THE AMOUNT PAID TO SELLER FOR GOODS FURNISHED TO BUYER THAT ARE THE SUBJECT OF SUCH CLAIM(S). ALL CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR OF ACCRUAL OF A CAUSE OF ACTION.
- Indemnification. Buyer shall indemnify, defend, and hold Seller its officers, directors, employees and agents harmless from any and all costs (including attorneys’ and accountants’ fees and expenses), liabilities and damages resulting from or related to any third party (including Buyer’s employees) claim, complaint and/or judgment arising from Buyer’s use of any Goods furnished hereunder, as well as any negligent, intentional or tortious act or omission of Buyer or any breach by Buyer of these Terms.
- Freight, Title and Risk of Loss. If delivery occurs in Seller’s own vehicles, shipments shall be delivered F.O.B. Buyer’s designated delivery site. In all other cases, the F.O.B. point shall be Seller’s store or warehouse, and all responsibility and costs of shipping and delivery beyond Seller’s store or warehouse shall be borne by Buyer. Title and risk of loss shall pass to Buyer at the applicable F.O.B. point. All claims for shortage of Goods or for loss or damage to Goods as to which Seller has the risk of loss shall be waived unless Buyer, within three (1) business days after receipt of the short or damaged shipment, gives Seller written notice fully describing the alleged shortage or damage (Reference Damaged Claims for details regarding freight damage). Partial shipments are permitted at Seller’s discretion.
- Changes and Returns. Any change in product specifications, quantities, destination, shipping schedules or any other aspect of the scope of Goods must be agreed to in writing by Seller and may result in a price and delivery adjustment by Seller. No credit for Goods returned by Buyer shall be given without Seller’s written authorization. All returns are subject to a restocking charge. The following items are not returnable: (a) special/customized product, including fabricated and custom made-to-order direct items; (b) Customized height and custom cut sizes.
- Payment. Unless otherwise agreed in writing, payment terms are Prepay by Credit Card, or Check. Payments are made in (” U.S.”) dollars. Seller may, in its sole discretion, apply Buyer’s payment against any open charges. If a personal or business check is accepted in lieu of cash and the said check bounces or is returned for any reason, the customer or person to whom the check agrees to pay a minimum of twenty five dollars ($25.00) service charge which will be automatically added to the invoice. On open accounts, balance must be paid in full within specified term days, a service charge of $5.00 or 1 3/4% per month (21% ANNUALLY) will be added on any balance. PURCHASER AGREES TO PAY ALL COSTS OF COLLECTION, INCLUDING ATTORNEY FEES & COURT COSTS WHICH MAY BE INCURED BY SELLER TO ENFORCE COLLECTION. Past due accounts bear interest at the lesser of 1.75% per month or the maximum rate permitted by applicable law, continuing after Seller obtains judgment against Buyer. Seller may exercise setoff or recoupment to apply to or satisfy Buyer’s outstanding debt. Buyer shall have no right of setoff hereunder, the same being expressly waived hereby. Seller expressly reserves its right to file liens in the ordinary course of business per applicable law and expressly disclaims any request for a waiver of lien rights by Buyer. Seller reserves all rights to invoice and be paid for Goods provided to Buyer, and any terms contained in any of Buyer’s purchase orders or other documents that purport to limit in any way the time or manner within which Seller may invoice Buyer are hereby waived by Buyer.
- Destination Control Statement. Export sales of Goods are subject to the following: THESE ITEMS ARE CONTROLLED BY THE U.S. GOVERNMENT AND AUTHORIZED FOR EXPORT ONLY TO THE COUNTRY OF ULTIMATE DESTINATION FOR USE BY THE ULTIMATE CONSIGNEE OR END-USER(S) HEREIN IDENTIFIED. THEY MAY NOT BE RESOLD, TRANSFERRED OR OTHERWISE DISPOSED OF TO ANY OTHER COUNTRY OR ANY PERSON OTHER THAN THE AUTHORIZED ULTIMATE CONSIGNEE OR END-USER(S), EITHER IN THEIR ORIGINAL FORM OR AFTER BEING INCORPORATED INTO OTHER ITEMS, WITHOUT FIRST OBTAINING APPROVAL FROM THE U.S. GOVERNMENT OR AS OTHERWISE AUTHORIZED BY U.S. LAW AND REGULATIONS.
- Collection Costs. Buyer shall pay Seller all costs and expenses of collection, suit, or other legal action brought as a result of the commercial relationship between them, including, but not limited to, all actual attorneys’ and paralegals’ fees and expenses, and collection costs, incurred pre-suit, through trial, on appeal, and in any administrative or bankruptcy proceedings. Any cause of action that Seller has against Buyer may be assigned without Buyer’s consent to Best Custom Screens. or to any affiliate, parent or subsidiary of Best Custom Screens.
- Disputes. This Agreement, Buyer’s account and the business relationship between Buyer and Seller shall be governed by and construed in accordance with the laws of the State of Nevada without regard to conflicts of laws rules, and specifically excluding the UN Convention on Contracts for the International Sale of Goods. The Parties agree that any legal action arising under or related to this Agreement shall be brought in Clark County, Nevada, and any right to object to such venue or to assert the inconvenience of such forum is hereby waived. The Parties waive all rights to jury trials.
- Termination. If Buyer fails to comply with these Terms, Seller may terminate or restrict any order immediately upon notice to Buyer. Buyer certifies that it is solvent and that it will advise Seller immediately if it becomes insolvent. Buyer agrees to send Seller written notice of any changes in the form of ownership of Buyer’s business within five (5) business days of such changes. Buyer and Seller are the only intended beneficiaries of this document, and there are no third party beneficiaries.
- Severability. The invalidity or unenforceability of all or part of these Terms will not affect the validity or enforceability of the other terms. The Parties agree to replace any void or unenforceable term with a new term that achieves substantially the same practical and economic effect and is valid and enforceable.
- Survival. These Terms shall survive termination, cancellation or completed performance of any sale as long as necessary to allow the aggrieved Party to fully enforce its rights.
Best Custom Screens (“BCS”) Disclaimer
“Consumer takes full responsibility for installation. We recommend that you have experience installing screen doors, windows screens, blinds and shades, or use a handyman service to install products ordered on the website. Best Custom Screens is not responsible for consumer measuring or installation errors.” Please see our tutorial videos at https://bestcustomscreens.com/instructions/
SIZES & MEASUREMENTS:
Our products are made based on the measurements provided by our customers. Consumer “Buyer” takes full responsibility for their own measurements. Best Custom Screens is not responsible for consumer measuring mistakes.
Please also keep in mind to use a good quality tape measure. We always recommend the Stanley Fat Max Tape Measure. This tape measure helps with more accurate measurements because it prevents the measuring tape from bending. Please follow our instructions on our website and YouTube correctly.
Also, after many used tape measures are dropped on the ground, the metal hook becomes bent and can give an INACCURATE measurement. Please inspect your tape measure for damage.
In cases when the sliding screen door or window screen does not fit;
If you are a local customer “Buyer”, then you can bring the screen door or window screen to the Best Custom Screens shop in Acton to have it cut down for a minimum fee of $35.00.
When an order was Shipped by a carrier, the Buyer may return the screen door or window screen to be cut down for the cost of the shipping multiplied times 2, plus the $35.00 a minimum cut down charge.
All documentation and requests must be submitted in writing to firstname.lastname@example.org.
Instructions on how to box and return your screen door or window screens;
Our company takes pride in the custom packaging we have implemented. We ask that you return your order for cut down in the original packaging. We use glue on the cardboard with wood to ensure the product doesn’t get damaged when we ship out. Therefore, we request that the return of the product it gets back in good condition.
- Carefully put the product back into the original packaging
- Use heavy duct tape or filament tape to close the box. Wrap the tape completely around the box both vertically and horizontally at least two times per side.
- Be sure to include the V Board ends on the outside of the box and wood. Also tape the V Board to the box.
- Contact Customer Support at 800-341-9054 or email at email@example.com for authorization and a return label to be emailed to you.
- Once you receive the shipping label, print it on a 4”x6” label or with standard 8 ½” x 11” paper. You will need to use clear packing tape over the paper and tape and seal it to the box.
- Contact Customer Support to arrange the carrier to pick up from your location.
When an order was delivered on the BCS truck, the Buyer may request a service call for a repair technician to cut down the screen door or window screen. This can only be done at the original delivery address. The cost of this service is a minimum of $99.99 to 159.99 or more depending location or the circumstances and amount of work.
Best Custom Screens is not responsible for the customers measuring errors. We are here to assist in any way we can. If you happen to have a problem with sizing, please contact us for assistance. We can offer training by telephone or via chat on Skype and Google Hangouts, or Facebook Messenger.
RETURNS and CHANGES:
Any change in product specifications, quantities, destination, shipping schedules or any other aspect of the scope of Goods must be agreed to in writing by Seller and may result in a price and delivery adjustment by Seller. No credit for Goods returned by Buyer shall be given without Seller’s written authorization. All returns are subject to a restocking charge. The following items are not returnable: (a) special/customized product, including fabricated and custom made-to-order direct items; (b) Customized height and custom cut sizes.
No custom orders can be returned. Be sure to check all measurements and read product descriptions carefully before ordering. Please contact us by email if there is any dissatisfaction with our product. Do so within 24 hours.
BCS ships using various Shipping Carriers including GLS, AFFORDABLE OVER NIGHT, LTL CARRIERS, USPS, UPS or FED EX.
Shipping prices for Assembled Screen Doors and window screens are for metropolitan city locations in California, Arizona, Nevada, New Mexico, Washington, Oregon, Idaho and Utah, but NOT in rural areas, as defined by GLS and Affordable Over Night trucking companies. Rural areas will be shipped partially assembled via Fedex or UPS. Also, other states throughout the United States will be shipped Unassembled.
A signature is required at each delivery. Please inspect the product package for damage. In the event there is damage do not accept the package and do not sign for it.
What is the process to file a claim on a damaged item?
Do not delay. Concealed or visible shipping damage claims must be made within 24 hours of delivery. Please keep all packing material for inspection by shipper. Damage must be noted on shipping slip. For more details please see Freight, Title and Risk of Loss. If you have received a package damaged and signed for it, then you are ineligible for a freight claim. It is the responsibility of the Buyer once the package(s) has signed for the shipment.
Concealed Damage: This means the box is in good condition, but the product is damaged. Please send photos of the box and door to the email address: firstname.lastname@example.org. The BCS customer support department can provide a copy of the proof of delivery with signature at the customer’s request.
Seller will initiate the claims process with the courier. The overall process can take 30 to 60 days depending on the trucking company. Meanwhile you may request for a replacement product, once the freight claim is filed.