Defender Window Screen Clips

🚚 Large Item Shipping Policy

Because our custom screen doors and large window screens (over 46 inches) are fully built and highly fragile, they cannot ship via standard parcel carriers like UPS or FedEx. We utilize specialized freight and regional trucking networks to deliver them safely.

📍 How We Ship to Your State

• West Coast Metro Areas (Fully Assembled): We ship out of our Los Angeles and Las Vegas facilities. Shipping fully assembled product is highly affordable for metropolitan locations within CA, AZ, NV, NM, WA, OR, ID, and UT.

• Rural West Coast Areas: Areas defined as rural by our regional carriers cannot accept fully assembled freight. These orders will ship partially assembled via FedEx or UPS.

• East Coast & All Other States (Unassembled Kits Recommended): Due to extremely high cross-country freight costs, orders outside our West Coast zone ship Unassembled. Your product will arrive as a high-quality, easy-to-assemble kit to keep your shipping costs affordable and prevent transit damage. If a customer chooses to ship a Fully Assembled Screen Door, please be advised that the shipping will be expensive.

⚠️ Production & Custom Order Rules

• Lead Time: Every item is custom made-to-size. Please allow 10 to 15 business days for production before shipment.

• No Returns: Because these are fabricated to your exact specifications, custom orders cannot be returned or changed once production begins.

• Measurements: The buyer takes full responsibility for sizes. We highly recommend using a handyman service for installation if you are unsure.

📦 Strict Delivery Inspection (Action Required)

A signature is required upon delivery. You must inspect the package before signing.

• Visible Damage: If the box is damaged, refuse the delivery and do not sign for it. Note the damage on the driver's slip. If you sign for a damaged package, you become ineligible for a freight claim.

• Concealed Damage: If the box looks good but the product inside is damaged, email photos of the box and product to bestcustomscreens@gmail.com within 24 hours.

• Replacements: Carrier claims take 30 to 60 days, but we can initiate your replacement product as soon as the initial freight claim is filed.